C-317 Personal Listening Profile® (Paper)
It is estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The biggest factor contributing to such miscommunication is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The 15-page Personal Listening Profile® describes five listening approaches: Appreciative, Empathic, Comprehensive, Discerning, and Evaluative.